Totem Jewellery respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to your data.

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1. What Information We Collect

When you interact with our website, we may collect:

• Your name

• Email address

• Phone number

• Shipping and billing addresses

• Order history

• Payment method (processed securely via third-party providers like Wix Payments, PayPal, or Stripe)

• IP address and browser/device data (via cookies)

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2. How We Collect It

We collect personal data when you:

• Place an order

• Contact us via forms or email

• Sign up for our newsletter

• Browse our website (via cookies)

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3. Why We Collect It

We use your data to:

• Process and fulfil your orders

• Communicate with you about your purchase

• Provide customer support

• Send marketing updates (only if you opt in)

• Improve our website and services

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4. Who We Share It With

We may share your data with trusted third parties to help run our business:

• Wix.com (website hosting and store)

• Payment processors (e.g., Wix Payments, PayPal, Stripe)

• Shipping providers (e.g., Royal Mail, international couriers)

• Email marketing tools (e.g., Wix Email Marketing)

We never sell your data.

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5. How Long We Keep Your Data

We retain your information for as long as needed to:

• Fulfil orders

• Meet legal/accounting requirements

• Provide customer service

You can request we delete your data at any time (see Section 7).

 

6. Cookies

We use cookies to:

• Analyse website traffic

• Improve user experience

• Provide targeted ads (if enabled)

You can control cookie settings in your browser.

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7. Your Rights

Under the UK GDPR, you have the right to:

• Access the data we hold about you

• Correct or update your data

• Request deletion of your data

• Object to marketing

To exercise these rights, contact us at: info@totemjewellery.com

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8. Contact Us

If you have questions about this policy or your data, contact: Totem Jewellery
Email: info@totemjewellery.com