We understand that sometimes a piece may no longer feel quite right. If that's the case, you can request an order cancellation by completing the form below.

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For eligible items, customers have the right to cancel their order at any time after purchase and within 14 days of receiving their order.

Please note that customised or personalised items cannot be cancelled once production has begun.

Due to hygiene reasons, earrings are also exempt from cancellation and return unless faulty.

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Please refer to our Cancellation, Return & Refund Policy for further information regarding eligibility and exclusions.